Technical Support
The Mekko Graphics Customer Support team strives to provide customers with the
best possible service. We offer a variety of ways to help you speed deployment,
reduce downtime, and maximize the usefulness of your Mekko Graphics software.
Whether it is Alerts, FAQ, the Mekko Forum, the support team, or our Online Help
(which includes an overview of all the basic features supported by Mekko
Graphics), we aim to answer all your questions quickly and effectively!
Alerts
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As of January 1, 2012, Mekko Graphics 4 is no longer supported or available for upgrade to Mekko Graphics 5.
We will continue to help with administrative issues such as license transfer and will maintain the Mekko Graphics 4 download link.
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MS Office '03 Update creating Licensing Information Error.
Click here.
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FAQ & Downloads
Mekko Graphics has an extensive knowledge base categorized by version. To access the FAQ section and the relevant
Download, please click on the appropriate button below.
Forum
The discussion forum was built for you, our community of users.
This is the place for you to build community, discuss your questions and issues,
and provide tips for other Mekko Graphics users. We invite you to post your support questions,
post tips and share your charting knowledge with others
General Support
For individuals experiencing installation or activation-based issues, Mekko Graphics offers free email support. Our support email is monitored throughout the day and we will respond within 1 business day.
Email: support@mekkographics.com
Paid Support
‘Per-Incident’ Based Support – US$30.00 per incident
For individuals requiring support outside of standard
installation or activation-based issues, Mekko Graphics offers technical support
on a ‘per-incident’ basis at the rate of $30 per incident.
Knowledge Management Associates (KMA) defines a single support incident as an
issue that focuses on one aspect of the product - e.g. use of a specific
documented feature of the product or assistance with a specific problem or error
message. A single support incident may involve multiple phone calls, emails and
off-line research. KMA Support consultants are responsible for determining what
characterizes a support incident. Customers are eligible for a refund on single
incident charges for product defects and documentation errors.
Once an issue is accepted as being within the extent of technical support,
resolution of a technical support issue shall be defined as accomplishing any
one of the following:
- Providing a reasonable solution to the issue
- Providing a reasonable work-around to the issue
- Determination by KMA that the issue is an enhancement request and forwarding the
request to Mekko Graphics Product Management for future consideration
Mekko Graphics Customer Downloads
Need to download Mekko Graphics 5?
Contact Us
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