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I can create a variety of business charts in Excel. What additional
features does Mekko Graphics offer?
Mekko Graphics offers charting capabilities that exceed
those offered by Excel. In Mekko Graphics 4, the Marimekko chart, for example, communicates
up to three levels of data (such as Sales by Competitor by Market Segment) in a
single, two-dimensional graph. Mekko Graphics also provides more flexible and powerful
formatting options than Excel, allowing you to display your data in a way that best
communicates your points. Because Mekko charts are designed specifically to address
the needs of Management Consultants and Strategic Planners, you'll find tools uniquely
geared to your business needs, such as comparison lines, net lines, CAGR data, normative
bands, data tables, regression lines, outlier series, and more.
How long will it take me to learn how to use Mekko
Graphics?
Mekko Graphics takes just a little practice to be able
to create new charts and graphs very quickly. If you are experienced with Excel
and PowerPoint® the learning curve is even quicker. The best way to get started is
to read our
Getting Started document and then explore the Sample Presentation that is included with your software
when you purchase Mekko. You'll also want to explore the Solutions
Center to learn how Mekko Graphics software can be used to depict a wide
range of strategic and business themes. Our Support FAQ
includes some great tips and tricks for creating Mekko charts.
Why is the Marimekko chart, in particular, so popular for
strategic presentations?
The Marimekko chart is an extremely powerful chart that allows
you to present up to three levels of data in a two-dimensional graph. Its popularity
is due to the fact that Marimekkos present a great deal of information efficiently
in a very easy-to-read layout. The Marimekko chart is available for Mekko Graphics
4.
How do I give Mekko Graphics charts my corporate 'look and
feel'?
Any 'look and feel' that you have already established
with your PowerPoint® background can be maintained when Mekko charts and graphs are
inserted. You will want to select a color palette in Mekko that complements your
corporate identity. The
Mekko Graphics 4 Preference Manager gives you a great deal of control over
color choices and fonts. In addition, an import and export function allows multiple
users at one organization to share their preference choices.
Do you offer volume discounts and/or group training?
With Mekko Graphics 4, we are introducing a Volume License Program.
To quality for our Volume License Program, you must have purchase a minimum of five
licenses. The costs associated with our Volume License Program are as follows:
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5-10 users $445/license |
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11-25 users $425/license |
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26-40 users $400/license |
To participate in the Volume License Program, please provide
Knowledge Management Associates (KMA) with one administrative contact and one technical
contact. You will then be provided with one serial number for the number of licenses
purchased. The Volume License Program includes web access to license information
(availability) free of charge to you.
We offer group training, for information on the training options, please contact
us at sales@mekkographics.com.
What kind of support is available if I have a problem?
The Mekko Graphics Customer Support team strives to continuously
provide customers with the best possible service. From incident-level help to unlimited
cases, KMA offers support programs to help you speed deployment, reduce downtime,
and maximize the usefulness of your Mekko Graphics software.
We offer a variety of support channels, including the web, e-mail, telephone, and
online knowledge bases. Mekko Graphics Support includes both paid and complimentary
support. Complimentary support is available through a variety of online sources
as well as from our Mekko Graphics customer support team. Paid support can be obtained
directly from technical experts through the purchase of Support incidents and contracts.
For immediate assistance, access Mekko Graphics Online Help,
which includes an overview of all the basic features supported by Mekko Graphics.
It can be accessed from the Mekko menu in PowerPoint®. You might also want to review
the Support FAQs, which provide information and suggestions in the areas of Installation and Activation,
Requirements, Using Mekko Graphics,
Formatting and Excel Issues. Here you will find questions we’ve received from
our users in the past, along with detailed answers that may address your needs.
Mekko Graphics 4 Complimentary Support includes:
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Online support information from sources that include Mekko Graphics Help, FAQs,
sample presentations, and our Chart Finder.
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E-mail or phone support directly from our customer support team only for installation
or activation issues. |
Mekko Graphics 4 Paid support includes two options:
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Technical support on a “” basis at a
rate of $30 per incident.
Click here to purchase a support incident. |
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2. |
A which
includes unlimited technical support for one year at a rate of $149 per single-user
license.
Click here to purchase a One year Mekko
Graphics Support Contract.
For information on contractual support for volume licenses, please contact us at
sales@mekkographics.com. |
Payment methods include by phone via credit card (MC, Visa, AmEx)
or on www.mekkographics.com.
Once payment is received, Mekko support professionals will communicate back during
our office hours, and no later than one business day.
Paid support is not provided unless a customer has registered their Mekko Graphics
software.
Our support services are available Monday - Friday, 9:00am to 5:00pm, Eastern Time
(GMT - 5).
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Knowledge Management Associates (KMA) defines a single support incident as an issue
that focuses on one aspect of the product – e.g. use of a specific documented feature
of the product or assistance with a specific problem or error message. A single
support incident may involve multiple phone calls, emails and off-line research.
KMA Support consultants are responsible for determining what characterizes a support
incident. Customers are eligible for a refund on single incident charges for product
defects and documentation errors.
Once an issue is accepted as being within the extent of technical support, resolution
of a technical support issue shall be defined as accomplishing any one of the following:
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Providing a reasonable solution to the issue |
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2. |
Providing a reasonable work-around to the issue |
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Determination by KMA that the issue is an enhancement request and forwarding the
request to Mekko Graphics Product Management for future consideration |
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Administrative support is separate from Mekko support and includes
the creation of reports related to a client's license purchase and usage. An administrative
support incident costs $69 per report.
What is The Mekko Minute?
The Mekko Minute is the quarterly e-newsletter we send to our
customers. The Mekko Minute includes product news, user tips and special offers
to help our users get the most out of their software. If you'd like to subscribe,
click here, and we will add you to our list.
Who developed the Mekko Graphics software?
Mekko Graphics was initially created in 1998 by Knowledge Management
Associates (KMA), a dedicated group of seasoned industry experts who have a strong
track record solving problems for clients in fields ranging from strategic consulting
to higher education. We have been continuously upgrading the product based on feedback
from our growing customer base. KMA combines business acumen with a passion for
technology. This combination gives us the insight to design new processes and build
effective information systems that make managers and employees more productive.
To learn more about KMA, visit
www.kmainc.com.
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