Technical Support

The Mekko Graphics Customer Support team strives to provide customers with the best possible service. We offer a variety of ways to help you speed deployment, reduce downtime, and maximize the usefulness of your Mekko Graphics software. Whether it is Alerts, FAQ, the Mekko Forum, the support team, or our Online Help (which includes an overview of all the basic features supported by Mekko Graphics), we aim to answer all your questions quickly and effectively!

FAQ & Downloads

Mekko Graphics has an extensive knowledge base categorized by version. To access the FAQ section and the relevant Download, please click on the appropriate button below.

For the current version of Mekko Graphics:

For legacy versions of Mekko Graphics:

Forum

The discussion forum was built for you, our community of users. This is the place for you to build community, discuss your questions and issues, and provide tips for other Mekko Graphics users. We invite you to post your support questions, post tips and share your charting knowledge with others.

General Support

For individuals experiencing installation or activation-based issues, Mekko Graphics offers free email support. Our support email is monitored throughout the day and we will respond within 1 business day.

Email: support@mekkographics.com

Paid Support

‘Per-Incident’ Support – US$30.00 per incident

For individuals requiring support outside of standard installation or activation-based issues, Mekko Graphics offers technical support on a ‘per-incident’ basis at the rate of $30 per incident.

Knowledge Management Associates (KMA) defines a single support incident as an issue that focuses on one aspect of the product – e.g. use of a specific documented feature of the product or assistance with a specific problem or error message. A single support incident may involve multiple phone calls, emails and off-line research. KMA Support consultants are responsible for determining what characterizes a support incident. Customers are eligible for a refund on single incident charges for product defects and documentation errors.

Once an issue is accepted as being within the extent of technical support, resolution of a technical support issue shall be defined as accomplishing any one of the following:

1. Providing a reasonable solution to the issue
2. Providing a reasonable work-around to the issue
3. Determination by KMA that the issue is an enhancement request and forwarding the request to Mekko Graphics Product Management for future consideration

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